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Training
Here you'll find a list of all our training publications. Who's Accountable for PerformanceThis course, will provide delegates with an overview of who should be responsible for performance at various levels throughout the organisation and, more importantly, why?
Using Performance Data to Engage the Public
This course examines how authorities can make the change from collecting and reporting performance data to a position where the data is used to “paint a picture of performance”.
Using Data to Drive Improvement
This course provides delegates with practical information on how appropriate and relevant performance data can be best used to communicate overall results and drive service improvement.
Survey Design & Analysis
A more specialist course aimed at Local Authority officers who are required to design and use questionnaires to evaluate service user/customer views
Setting Effective Targets
Performance against target is often the visible evidence of how well a service is performing. This long-standing course provides delegates with advice and guidance on how to set effective targets.
Moving from Performance Measurement to Performance Management
With issues of ownership, organisational culture, and the use of robust data all contributing to this debate, the course aims to illustrate to delegates that the step change from simply analysing and understanding performance data and trends, to then acting upon this analysis, does not necessarily have to be difficult.
Monitoring Performance
A course which aims to assist the effective monitoring of performance data – what should be monitored, and more importantly, how?
Developing & Using Local Performance Measures
One of our most established and popular courses. It is aimed at all individuals who are involved within the process of both developing and subsequently using local performance measures.
Basic Statistics
"Basic Statistics", is aimed at those individuals who need to use, or understand, basic statistical terms. Delivered in an inclusive, informal way, it provides an introduction to the terminology used and what the terms mean in practice.
